Privacy Policy

1. Introduction

Dhaiban (“we”, “us”, or “our”) is a global multi-vendor e-commerce marketplace that connects buyers and sellers across different countries.

This Privacy Policy describes how we collect, use, store, and protect your personal data when you access or use our website, mobile applications, and related services (collectively, the “Platform” or “Services”).

By using Dhaiban, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please stop using the Platform.

2. Data Controller

The entity responsible for your personal data (“Data Controller”) may vary depending on your country or region, but generally refers to Dhaiban or its relevant operating company.

If you have questions about how your data is handled, you can contact us using the details provided in the “Contact Us” section at the end of this Policy.

3. Information We Collect

We may collect the following categories of information when you use the Platform:

• Account Information: Name, email address, phone number, password, and profile details.
• Contact & Address Details: Billing address, shipping address, country, and city.
• Order & Transaction Data: Products viewed, purchased items, payment method (masked details), and order history.
• Seller / Vendor Information: Business name, company documents, tax/VAT data, bank account details, and store information.
• Technical & Usage Data: IP address, device information, browser type, operating system, app version, log data, and usage patterns.
• Cookies & Similar Technologies: Information collected through cookies, pixels, and similar tracking tools to improve your experience.

4. How We Use Your Information

We use your personal data for the following purposes:

• To create and manage your account on the Platform.
• To process, confirm, and deliver your orders.
• To enable communication between buyers and sellers regarding orders, products, and disputes.
• To process payments and manage refunds in collaboration with payment providers.
• To personalise your experience, such as showing relevant products, offers, or recommendations.
• To improve our Platform, services, security, and performance.
• To comply with legal obligations, including tax, accounting, and anti-fraud requirements.
• To contact you with important updates, security alerts, or changes to our policies.

5. Legal Basis for Processing

Depending on your location, our legal bases for processing your personal data may include:

• Performance of a Contract – When processing is necessary to provide you with our Services, such as completing orders.
• Consent – When you have given us clear permission, for example for marketing communications or optional cookies.
• Legal Obligations – When processing is required by law, such as record-keeping or fraud prevention.
• Legitimate Interests – When we process data to improve our services, ensure security, or prevent abuse, in a way that does not override your fundamental rights.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and language settings.
• Keep you logged in and secure your session.
• Understand how you use the Platform and improve usability.
• Show relevant offers, ads, and product recommendations.

You can manage your cookie preferences through your browser or device settings. However, disabling certain cookies may affect some features of the Platform.

7. Data Sharing & Transfers

We may share your personal data with:

• Sellers / Vendors to process and deliver your orders, handle returns, and provide customer support.
• Service Providers such as payment processors, hosting providers, analytics tools, and logistics partners.
• Legal and Regulatory Authorities when required by law, court order, or to protect our rights and users.
• Group Companies or Business Partners in connection with business operations, mergers, or restructuring.

As a global marketplace, your data may be transferred to and processed in countries that may have different data protection laws than your own. We take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide the Services and maintain your account.
• Complete and document transactions and orders.
• Comply with legal, tax, and regulatory requirements.
• Resolve disputes and enforce our agreements.

When data is no longer needed, we will delete it or anonymise it in a secure manner.

9. Data Security

We use reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your Rights

Depending on your country or region, you may have some or all of the following rights regarding your personal data:

• Right to access your personal data.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your data, subject to legal obligations.
• Right to restrict or object to certain types of processing.
• Right to data portability, where applicable by law.
• Right to withdraw consent, where processing is based on consent.

To exercise your rights, you can contact us using the details in the “Contact Us” section. We may need to verify your identity before responding to your request.

11. Children’s Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it as soon as reasonably possible.

12. International Users

As a global marketplace, Dhaiban may be accessed from many different countries. By using the Platform, you understand that your data may be processed in countries that may have different data protection standards than your home country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on the Platform with a revised “Last Updated” date.

Your continued use of the Platform after changes are published means that you accept the updated Policy.

14. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, you can contact us at:

• Email: support@dhaiban.com
• Phone: +20 111 666 4471
• Address: 6th of October City, Egypt